Frequently Asked
Questions
15 answers to the most common questions. Scroll through or search below.
FAQ Category
Ordering & Shipping
5 questions
Ordering & Shipping
Do you ship across Canada?
Yes — we ship to all provinces and territories. Most orders ship within 1-2 business days from our Brantford, Ontario facility. Free shipping on all orders.
Ordering & Shipping
Do you ship outside Canada?
We currently ship within Canada only — all provinces and territories. We're exploring international shipping options for the future.
Ordering & Shipping
Where are your products made?
Everything is produced in-house at our CFIA-licensed facility in Brantford, Ontario — from spawn production and culture work to coffee blending and packaging. We don't resell or rebrand.
Ordering & Shipping
What is your return policy?
We offer a 30-day return policy on unopened products. Live cultures, grain spawn, and perishable items are non-returnable due to their biological nature. Contact us if you receive a damaged or incorrect order.
Ordering & Shipping
How should I store my order when it arrives?
Grow kits and spawn: use within 2-3 weeks, store in a cool dark place. Liquid cultures: refrigerate for up to 6 months. Mushroom powders, capsules, and tinctures: room temperature, 2-year shelf life.
FAQ Category
Mushroom Growing
5 questions
Mushroom Growing
I'm a complete beginner. Where should I start?
Start with a grow kit — just open, mist 2-3 times daily, and harvest fresh mushrooms in 7-14 days. Blue Oyster and Lion's Mane are the easiest species. No equipment needed.
Mushroom Growing
What's the difference between a grow kit and grain spawn?
A grow kit is ready-to-fruit — just open and mist. Grain spawn is raw material that you mix with substrate (straw, sawdust) to make your own fruiting blocks. Kits are easier; spawn gives bigger yields at lower cost.
Mushroom Growing
What substrate should I use with grain spawn?
For oyster mushrooms: pasteurized straw or supplemented hardwood sawdust. For lion's mane and shiitake: supplemented hardwood. We also sell pre-sterilized substrate blocks if you want to skip the prep.
Mushroom Growing
How many flushes can I get from a grow kit?
Most kits produce 2-3 flushes over 4-6 weeks. Between flushes, soak the block in cold water for 6-12 hours to rehydrate it. First flush is typically the largest.
Mushroom Growing
Do you offer commercial or bulk quantities?
Yes — we offer spawn cases (6x 5lb bags), commercial liquid cultures (200ml jars), and bulk grow bags. Volume pricing is available. Visit our commercial page or contact us for bulk quotes.
FAQ Category
Products & Quality
3 questions
Products & Quality
Are your mushroom products organic?
Our grain spawn is produced on organic millet. Our mushroom powders, tinctures, and capsules are made from Canadian-grown mushrooms in our CFIA-licensed facility. We prioritize quality and traceability at every step.
Products & Quality
What mushroom species do you carry?
We carry 12 species: Blue Oyster, Pink Oyster, Black Oyster, White Oyster, King Blue Oyster, Black Pearl King Oyster, Lion's Mane, Chestnut, Shiitake 3782, Shiitake 3790, Turkey Tail, and Antler Reishi.
Products & Quality
What is a liquid culture?
A liquid culture is live mycelium suspended in a nutrient solution. We offer 3cc syringes for hobbyists and 200ml mason jars for commercial growers. Liquid cultures are used to inoculate grain spawn or substrate.
FAQ Category
Private Label
2 questions
Private Label
What are your private label minimum order quantities?
We work with startups and small brands — our MOQs are designed to be accessible. Visit our private label page or contact us for a custom quote based on your product and volume.
Private Label
What products can you manufacture?
We specialize in dry powder drink mixes — mushroom coffees, adaptogen lattes, golden milk, hot chocolate, matcha blends, and custom formulations. All produced in our CFIA-licensed facility.
